Privacy & Policy

Our goal is to ensure that you have a clear understanding of the information we collect, what we do not collect, and our methods for collecting, using, and protecting information. We do not gather any activity logs, including browsing history, traffic destinations, data content, or DNS queries. Our data collection approach focuses on gathering only the necessary data required to effectively operate a high-quality VPN service on a large scale. Our systems are designed to prevent the storage of sensitive information about our users; even if legally compelled, we are unable to provide data that we do not possess. This privacy policy is designed to explain how Volt VPN ("Volt VPN," "we," "our," or "us") collects, uses, and secures information

1. Aggregate Apps and VPN Connection Summary Statistics

We only collect a limited amount of personal data. We only gather information that is necessary to keep Volt VPN operating. We gather the following information about your Volt VPN usage: details.

  1. 1. Internet Service Provider
  2. 2. Device OS version
  3. 3. Device manufacturer and model.
  4. 4. Language of the device.
  5. 5. App version.
  6. 6. Crash Logs.
  7. 7. App interactions.
  8. 8. Installed apps.

1.1Apps and Apps versions:

We gather data on the applications and versions you have activated. Our Support Team can assist you in troubleshooting technical issues if they are aware of the version of the apps you are using.

1.2Successful connection:

We gather data on whether you were able to successfully connect to a VPN on a given day, as well as which VPN location you connected to and from which country/ISP. This basic information helps us provide technical support, including diagnosing connection issues, offering country-specific guidance on how to use our service, and empowering Volt VPN engineers to locate and resolve network faults.

1.3Aggregate sum of data transferred:

We gather data about the overall amount of data that a specific user has sent. Even though we offer unlimited data transfer, we may get in touch with a user to get an explanation if we observe that they are causing more traffic than thousands of other users combined, which is lowering the quality of service for other Volt VPN users.

We make sure that we never record DNS queries, data content, traffic destinations, or browsing histories. As a result, we are unable to determine which user ever visited a specific website or service. We are unable to provide user information since it does not exist, even if someone tries to force Volt VPN to do it on any of the aforementioned grounds.

2. Anonymous App Diagnostics, including Crash Reports

Anonymized app diagnostic data, such as crash reports, usability diagnostics, and VPN connection diagnostics, is collected by us. This data is utilized in our network operations tools to optimize network speeds and to identify problems and areas for improvement related to specific apps, VPN servers, or ISPs.

If you choose to share this information with Volt VPN, the following anonymized information will be collected:

  1. 1. Diagnostic information about if and how a VPN connection attempt failed.
  2. 2. Speed test results.
  3. 3.App diagnostics, including crash reports and usability tests, are also provided without any personally identifiable information. These are handled in an anonymized form by these third parties, depending on the platform you use Volt VPN on.

    a. Android: Firebase Crashlytics, owned by Google. See Firebase’s Privacy and Security documentation.

3. Jurisdiction and Applicable Law

The primary goal of Volt VPN is to protect your privacy. We in no way encourage any of the app's users to use it for illicit purposes. Clients are using the program at their own risk. Always follow the laws of the nation in which you are living.

4. Security Measures to Protect Your Information

With regard to our offices and information storage facilities, Volt VPN employs the highest standards of physical, procedural, and technical security to guard against any loss, misuse, unauthorized access, disclosure, or modification of information. Only employees who need it to carry out their duties are able to access user information.Even though we think these systems are strong, it's crucial to realize that no data security measure can ever guarantee 100% protection.

While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.

Data centers with robust security procedures house servers. Regarding your use of VPN Services, none of these data centers mandate that we gather or retain any traffic data or personal information. We would instantly stop working with any data center and look for alternatives if they asked us to log such data.

5. Mobile Identifiers

An identifier supplied by an iOS or Android device is known as a mobile identifier. Your email address and name are not included in it. To create statistics about the marketing channels and advertising partners that users used to learn about and sign up for Volt VPN mobile apps, Volt VPN uses mobile identifiers.

5.1Disabling or resetting mobile identifiers

Users may disable or reset the mobile identifiers associated with their devices at any time. Google’s page on Managing your Google Settings on your Android device.

6. Third-Party Websites

Links to external websites outside of Volt VPN's domain may be found on the Site. Volt VPN disclaims all liability for the content privacy policies of these external websites.

7. Consent and Age Restrictions

By using the Site, Content, Apps, Software, or Services, you agree that your information will be handled in accordance with our Terms of Service and Privacy Policy. The Services are intended for adults 18 and older. If you believe your child has given us information, please notify us immediately.

8. Users in the European Union

Volt VPN is committed to user privacy on a global scale, and our current practices reflect this by collecting minimal data and providing users with control over their personal information. The European Union's (EU) General Data Protection Regulation (GDPR) requires us to outline those practices specifically for EU users.

In accordance with the GDPR, we collect and process the data outlined in this Privacy Policy in one of the following ways, depending on the circumstances:

  1. 8.1. Providing users with the Services and Apps they have requested.
  2. 8.2. Managing user subscriptions and processing payments.
  3. 8.3. Offering customer support

For a legitimate interest related to the operation of our business, including:

  1. 8.4. Improving the quality, reliability, and effectiveness of our website, services, and apps.
  2. 8.5. Communicating with customers to provide information and solicit feedback about our Services and Apps.

With the users' consent, which they can withdraw at any time.

9. California Consumer Privacy Act

The California Consumer Privacy Act of 2018 (CCPA) permits California residents to request from a business, with whom the California resident has an established business relationship, certain information about the types of personal information the business has collected, shared with, and/or sold to third parties for a business or commercial purpose during the immediately preceding calendar year.

10. Changes to the Privacy Policy

We may change our Privacy Policy from time to time without prior notice to you, in accordance with applicable privacy laws and principles. Your continued use of the Site of Service constitutes acceptance of our Privacy Policy.

11. How to Contact Volt VPN

If you have any questions about our Privacy Policy or how we handle your information, please contact Volt VPN at the email address below: support.voltvpn@nanocyber.co